Annual Maintenance Contracts (AMC)
Preventative health audits, firmware maintenance, scheduled physical inspections, and guaranteed turnaround times backed by enforceable Service Level Agreements.
Guaranteed Response Times
Strict contractual commitments for maximum initial response and on-site engineer arrival times based on incident severity.
Preventative Audits
Monthly thermal inspections, power supply ripple tests, fan shroud cleaning, and database index tuning to resolve issues before failure.
Standby Hardware Spares
Local warehousing of hot-swappable enterprise switches, server PSUs, memory sticks, and UPS modules to eliminate shipping lead times.
Structured Maintenance Plans
Essential Care
Standard coverage for non-critical offices and branches.
- Quarterly preventative visits
- Business hours remote helpdesk (9 AM - 6 PM)
- Workstation OS & antivirus updates
- Scheduled network port audits
- Dedicated standby server spares
Comprehensive Enterprise
Full-stack maintenance for active data centers and critical networks.
- Monthly scheduled preventative tune-ups
- 12/6 High-priority emergency dispatch
- Servers, switches, routers & UPS covered
- On-site standby spare parts deployment
- Quarterly OTDR & earthing resistance reports
Mission Critical 24/7
Zero-tolerance continuous coverage for healthcare and industrial facilities.
- 24/7 round-the-clock emergency escalation
- Dedicated named solutions architect
- Complete labor, repair & loaner units included
- Real-time telemetry & SNMP monitoring
- Monthly executive SLA performance audits
Require an On-Site Asset Inventory Audit?
Our engineers inspect and catalog your hardware to calculate an exact AMC contract valuation.